NURSING 2080 - Unit 11-2
Win-win: Both parties walk away from the conflict having achieved all or most of their goals.
Win-lose: One person dominates the situation and the other person submits.
Lose-lose: Resolution of conflict is unsatisfactory to both parties.
Progressive discipline (four steps):
Forcing the issue (Competing):
Compromising or negotiating:
Problem solving or collaborating:
See chapter on decision-making. What are some specific methods used to solve problems in a group?
How can the nursing process work in this method?
Assessment, diagnosis, planning, implementation, evaluation
Examples of Conflict Within Nursing
Employees as a group with unit managers.
Individual problem employee with other staff or with manager.
What is defiant behavior?
Nurses with abusive patients.
Between physicians and nurses when physicians are unwilling to listen to alternate ways of managing a patientís care.
Between faculty and students.
Beneficial Outcomes of Conflict
WHEN IT RESULTS IN A MORE EQUITABLE ALLOCATION OF POWER OR RESOURCES
Destructive Outcomes of Conflict
WHEN A LACK OF RECOGNITION OF MUTUAL OBJECTIVES RESULTS
Types of Conflict
Occurs within an individual in situations in which he must choose between two alternatives.
Between two positives
Between two negatives
Between a positive and negative
Occurs between two or more individuals
Differing values, goals, actions, or perceptions.
Controversy over ideas and approaches to problems
Because of differing perceptions or goals.
Role ambiguity and role conflict: Employees do not know what to do, how to do it or what outcomes must be.
Organizational structure conflict: Turf conflict, protecting his or her current territory or area of responsibility.
Scarcity of resources conflict (Conflict of Interest):
Best Approach to Manage Conflict
Three necessary ingredients:
Follow guidelines to group conflict resolution:
Conduct a thorough self-assessment
Analyze issues surrounding conflict
Review and adjust attitudes
Organize a meeting of those involved
Encourage expression of individual viewpoints
Develop and outline multiple solutions
Narrow choices for action
Plan for implementation
Developing a Supportive Climate